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FAQ

FAQ

For press and media inquiries, please contact hello@gorings.us

GENERAL

How do I know my ring size? 
Our rings run true to size. Any local jewelry store will be happy to size you for free.

Where can I find Go Rings retailers? 
We primarily sell online. If you know of a store that you think should carry Go Rings, let us know! Email hello@gorings.us with your location and we'll let you know if Go Rings are sold in your city.

How can I be more involved with Go Rings? 
SHARE || Our customers are our best advertisements. Snap a picture wearing your Go Rings jewelry and share on social media. Be sure to tag us @go_rings

SHOP || Go Rings make great gifts year-round. Shop for birthday, Christmas, bridal parties. If you're ordering more than 10 rings, contact us about wholesale pricing

SHOW || If you'd like to intern or volunteer at our offices in Austin, TX, shoot us an email! hello@gorings.us. We are always looking for more people to help
 

PURCHASE-RELATED

What forms of payment do you take?
We accept credit/debit cards & PayPal. We do not accept checks.

How much is shipping?
We currently charge $3.50 for shipping and handling and $.50 for each additional item. 

Do you ship internationally? 
No, we currently only ship within the US. 

When can I expect to receive my order?
Our standard is to ship your order within 3 business days from Austin, TX. We use standard USPS shipping, which takes anywhere from 2-8 business days. We'll always send you a tracking number. Keep in mind that each item is handmade to order, so a little grace may need to be given during peak seasons. 

What is your return policy?
We provide full refunds or exchanges on flawed jewelry bought on our site within 90 days of purchase. Start the process by printing and filling out this Returns Form. Send your product and Returns Form to the address below. We'll promptly issue a full refund upon arrival.

What is your exchange policy? 
If your order was incorrectly filled or flawed in any way, please email hello@gorings.us and let us make it right for you. If your product is satisfactory but you want to exchange it for a different item or size, please print and fill out our Exchange Form to get the process started.

 

Go Rings
916 Springdale Rd.
Building 1, Ste. 204
Austin, TX 78702

 

Still have a question that wasn't answered here?

Contact us at hello@gorings.us. We're totally here for you.